GEMBA 4.0: DETECTION AND CONTROL DAILY RISKS

(GEMBA 4.0: Risk spotting & problem solving = WAR)

• Duration: 01 day.
• Method: On-site
• Key methods: Interaction, Q&A, group discussion
• Author: Huynh Minh Quoc - June 29, 2020

1. GEMBA vs GEMBA 4.0: (30 mins)

Part A: Traditional Gemba Concepts
Part B: Gemba 4.0 Concepts
Part C: Gemba 4.0 Features

1. Self-discipline
2. Autonomy
3. Interactivity
4. Storage properties
5. Practicality

2. GEMBA 4.0 SKILLS: (2Hr)

1. Feet walk, eyes see, ears hear, brain thinks, hands act
2. Never go alone
3. Whatever can be done, must be done immediately.
4. What can't be done? Online L3 storage.
5. L2 report handles evaluation
6. L1 meets periodically to check control.

3. KNOWLEDGE STORAGE SKILLS: (30 mins)

1. Introducing the exclusive PSL knowledge storage toolkit
2. How to apply it practically

4. PROBLEM SOLVING SKILLS: (1 Hr)

1. CAP/ CAR
2. A3

5. GROUP DISCUSSION, GROUP EXERCISES: (0.5 days)

1. Gemba practical field guide
2. Instructions for handling field errors
3. Instructions for storing L3 errors
4. Instructions for handling L2 errors
5. Instructions for controlling L1 errors.

* AT THE END OF THE DAY SPEND 15 MINUTES TO SUMMARY, CAPTURE KNOWLEDGE RIGHT IN CLASS! *

5S - 7 Waste

5S & 7 Wastes

• Objectives: All businesses in all industries
• Duration: 1 day
• Format: Onsite at a location arranged and notified by the Client
• Method: Interaction, Q&A, group discussion (Theory 40%; Practice with case studies 60%)

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COURSE’S TARGET:

• Master the core concepts and principles of 5S and 7 Wastes.
• Recognize the immense benefits of implementing 5S and 7 Wastes in the workplace.
• Enhance practical skills in 5S and 7 Wastes to eliminate waste and optimize efficiency.
• Develop Lean thinking and a culture of continuous improvement in the workplace.

COURSE CONTENT:

Part A: Demystifying 5S & 7 Wastes

• Core concepts and principles
• Benefits of 5S and 7 wastes
• Real-world examples

Part B: Implementing 5S in the Workplace

• Seiri - Sorting: Do you really need everything around your workspace?
• Seiton - Setting in Order: Does everything have a "home" that is logical and easy to find?
• Seiso - Shining: Is your workspace truly clean and safe?
• Seiketsu - Standardizing: Are work processes consistent and effective?
• Seiketsu - Sustaining: How to maintain 5S habits?

Part C: Eliminating 7 Wastes

• Kaizen - Continuous Improvement
• Poka-Yoke - Mistake-proofing
• Value Stream Mapping (VSM)

Part D: Discussion, Group Exercises

* AT THE END OF THE DAY, TAKE 15 MINUTES TO SUMMARIZE AND LEARN THE KNOWLEDGE RIGHT IN CLASS! *

*** & ***

7 IE Tools

• Objectives: All businesses in all industries
• Duration: 1 day
• Format: Onsite at a location arranged and notified by the Client
• Method: Interaction, Q&A, group discussion (Theory 40%; Practice with case studies 60%)

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COURSE’S TARGET:

• Master the 7 essential IE tools for analyzing and optimizing production processes.
• Enhance the ability to identify and eliminate waste and inefficiencies in operations.
• Develop systems thinking, logical thinking, and scientific problem-solving methods.
• Successfully apply the 7 IE tools in practice to improve productivity, product quality, and reduce costs.

COURSE CONTENT:

Part A: Overview Knowledge

• Share challenges and difficulties in optimizing production operations
• Introduction to the 7 IE tools and their roles and benefits
• Real-world examples

Part B: Analysis of 7 IE Tools

• Process flow analysis
• Motion analysis
• Time analysis
• Activity analysis
• Combined operation analysis
• Line balancing analysis
• Transportation dynamics analysis

Part C: Experience Sharing, Discussion, Group Exercises

• Practical exercises, case studies, group discussions on applying the 7 IE tools to enhance training effectiveness.
• Experience sharing
• Q&A and guidance on effective application

* AT THE END OF THE DAY, TAKE 15 MINUTES TO SUMMARIZE AND LEARN THE KNOWLEDGE RIGHT IN CLASS! *

*** & ***

Calculate the cost of production

• Objectives: All businesses in all industries
• Duration: 1 day
• Format: Onsite at a location arranged and notified by the Client
• Method: Interaction, Q&A, group discussion (Theory 40%; Practice with case studies 60%)

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COURSE’S TARGET:

• Master accurate and effective production costing methods.
• Differentiate and select the appropriate costing method for each type of production.
• Apply knowledge to practice to accurately calculate product costs and save costs.
• Improve cost management capabilities and make sound product pricing decisions.

COURSE CONTENT:

Part A: Overview Knowledge

• Why is production costing important?
• The benefits of accurate production costing.
• Differentiate between types of production and their impact on costing.
• Factors affecting production costs

Part B: Production Costing Methods

• Common production costing methods.
• Explain the principles and application of each method.
• Compare the advantages and disadvantages of each method.

Part C: Choosing the Right Method

• What factors to consider when choosing a costing method?
• Discuss situations and choose the appropriate method for each specific case.
• Share experiences in choosing an effective method in businesses.

Part C: Discussion, Group Exercises

• Practice exercises, hypothetical situations, group discussions
• Q&A and guidance on effective application

* AT THE END OF THE DAY, TAKE 15 MINUTES TO SUMMARIZE AND LEARN THE KNOWLEDGE RIGHT IN CLASS! *

*** & ***

7 Quality management tools

• Target audience: All businesses in all fields, especially fields related to customer service
• Duration: 01 day (Morning: 8:00 a.m. - 11:30 a.m., Afternoon: 1:30 p.m. - 5:00 p.m.)
• Format: Onsite at the location arranged and announced by the Customer
• Organizational method: Working, group discussion, combining theory and practice

COURSE’S TARGET:

• Helps students understand the basic knowledge of 7 QC Tools and how to use each tool
• Help students know how to draw 7 tools using MS Excel
• Instruct students to apply 7 QC tools to quality management and improvement activities

COURSE CONTENT:

Part 1: Introducing 7 QC tools

• Understand the role of quality control and the role of quality management tools
• Grasp the features, meaning and steps to set up 7 QC tools

• Check sheet
• Pareto chart
• Cause-and-effect diagram
• Histogram
• Control chart
• Scatter diagram
• Other charts

Part 2: Using 7 QC tools on MS Excel

• Practice operations with 7 QC tools in Excel
• Read the results, analyze the meaning from the QC chart example

Part 3: Applying 7 tools to quality improvement activities

• Method to solve quality problems through 7 steps
• Apply the PDCA cycle to quality improvement
• 8 steps to solve quality problems through "QC story"

Part 4: Summary, Q&A

Communication skills

EFFECTIVE COMMUNICATION SKILLS

• Duration: 02 days
• Format: Onsite
• Method: Interaction, Q&A, group discussion

DAY 1:

FOUNDATION KNOWLEDGE, ESSENTIAL COMMUNICATION SKILLS & PRACTICAL EXERCISES

PART A: OVERVIEW

I/. Relationship circle:

II/. Classification - "Valuation" of relationships:

1. Core value
2. Short-term value
3. Long-term value
4. Undefined!
5. Trash!

III/. Purpose of relationships:

1. Futile
2. Socializing
3. Short-term benefit
4. Long-term benefit
5. Core benefit

PART B. METHODS TO ENHANCE COMMUNICATION SKILLS – TRANSMISSION

I/. RACCE process: 5 steps to receive, process information

1. Input reception
2. Information analysis, processing
3. Transmission, transfer
4. Control
5. Evaluation, conclusion.

II/. 4 supreme principles in communication

1. Accuracy
2. Completeness
3. Timeliness
4. Punctuality

III/. 7 COMMON MISTAKES IN COMMUNICATION:

IV/. 7 THINGS TO DO TO IMPROVE, SOLVE COMMUNICATION PROBLEMS:

V/. NECESSARY CONDITIONS & SUFFICIENT FOR SUCCESSFUL COMMUNICATION

• Necessary conditions

1. Preparation!
2. Context
3. Current situation
4. Objective
5. Content
6. Form

• Sufficient conditions

1. Dare to communicate
2. Identify weaknesses
3. Continuously improve oneself

* DAY 1 PRACTICE: SKILLS EXERCISES

Participants are divided into groups, elect a team leader, and perform skills exercises. Then the teams present, discuss, and debate. Depending on the program duration, topics and exercises are chosen and allocated.

Practice objectives: Help participants understand and graspthe learned skills.

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DAY 2:

CONFLICT RESOLUTION AND CONFLICT RESOLUTION

APPLICATION OF COMMUNICATION SKILLS IN PROBLEM SOLVING

PART C: FOUNDATIONAL KNOWLEDGE IN CONFLICT RESOLUTION

* “KNOW OTHERS - KNOW THYSELF”

1. Brief overview of psychology and behavior, reading the opponent's position
   * Understanding behaviors, psychology of 5 personality types - 5 communication target groups!

(5 types of fish!)

1. 3 Causes of all conflicts
2. 3 steps to help resolve conflicts

PART D: COLLABORATION SKILLS, TEAMWORK

I/. VIETNAMESE PEOPLE'S SHORTCOMINGS IN

COLLABORATION, TEAMWORK SKILLS

1. Personal ego > Team spirit
2. Criticism >Encouragement
3. Explanation > Resolution
4. Short-term benefits > Long-term goals
5. Not related to me!
6. Not paid to do that job!
7. Many masters, many ghosts

II/. SOLUTIONS TO IMPROVE COORDINATION AND TEAMWORK SKILLS

1. Routing skills
2. Establishing rules of the game
3. Assessing capabilities
4. Task assignment
5. Synchronization, overall timeline coordination
6. Seeking consensus
7. ELIMINATING DIFFERENCES

PART E: CONFLICT RESOLUTION SKILLS

I/. 3 STEPS TO TAKE WHEN ARGUING, IN CONFLICT

II/. 4 NEGOTIATION STRATEGIES TO KNOW

• Lose-Lose

• Lose-Win

• Win-Lose

• Win-Win

III/. MULTI-LEVEL CONFLICT RESOLUTION STRATEGY

• Reception level

• Resolution level

• Decision level

*DAY 2 PRACTICE: APPLIED EXERCISES (CASE STUDY)

Participants are divided into groups, select a team leader, and perform applied exercises. Then the teams present, discuss, and debate. Depending on the program duration, topics and exercises are chosen and allocated.

Practice objectives: Help participants applythe learned skills to real-life work situations effectively.

===== *&*=====

The End.

Some anticipated exercises

• You present a case where you have to help a customer understand a complex concept in the simplest way possible.

• What would you do if in a company meeting, your superior doesn't understand the opinions you present?

• Present a case where you had to work with a very difficult customer in the past.

• Present a case where you had to explain an issue or a process to colleagues at your previous company.

• How would you train a specific skill for 1 or a group of new employees/ interns?

• When starting to work in a new environment, how would you make your colleagues have a favorable impression of you?

Professional Work Skills

• Duration: 1 day (8:30 AM – 5:00 PM, lunch break 12:00 PM - 1:00 PM, break 15 minutes/time x 2 times)
• Format: Onsite at a location arranged and notified by the Client
• Organization method: Interactive, group discussions, instructor feedback & guidance, combined with supplementary skills (teamwork, time management, presentation, information synthesis...)
• Participants: Employees

Part A: Working with Professionalism

Part B: Understanding the mindset and expectations of superiors

Part C: Understanding the company's management style and taking advantage of promotion opportunities

Part D: Summary - Q&A

Negotiation and Bargaining Skills

“Negotiation is a battlefield without gunfire, but

its consequences or outcomes are no less than those on the battlefield."

Part A: "Know the Other Party"

• Who is the supplier? What type of group do they belong to: Sharks, dolphins, carp, goldfish, aquarium cleaners?

• What are their bargaining bases? Strengths and weaknesses?

• What is the allowed time?

• Negotiation location?

• The supplier's negotiation representative? CEO, Board of Directors, Head/Deputy Head of Department, Employee?

Part B: "Know Yourself"

• Who needs to participate in the negotiation?

• Our bargaining bases? Strengths and weaknesses?

• What is the allowed time?

• Negotiation location?

• What are the goals to be achieved?

• Preparation for the negotiation process!

• Cost vs Total cost, Benefit vs Total Benefit!!! (Consider Gains - Losses, Benefits - Harms)

* "The fish does not die because of the hook but because of the bait."

Part C: "Weapons" of negotiation, trump cards?

• Boss!

• Short-term benefit

• Long-term benefit

• Insider information

• Scale/value of the deal, ...

Part D: Negotiation tactics?

• Indirect

• Direct

• Mixed

Part E: Negotiation strategies:

• Win – Win

• Win – Lose

• Lose – Win

• Lose – Lose.

Part F: Negotiation matrix:

• Starting point

• Ending point

• Choosing the time to conclude

• How to end the negotiation

Part G: Case study:

• Commission: Accept or not?!! "Your value and honor = ?$”

• Is there only one supplier?

• Give 3 examples of conflicts with the supplier?

• Buyer's advantage?

• Does the buyer always have the advantage?

* AT THE END OF THE DAY, TAKE 15 MINUTES TO SUMMARIZE AND LEARN THE KNOWLEDGE RIGHT IN CLASS! *

Presentation skills

Enhancing presentation skills

Enhancing communication and conveying skills.

Duration: 2 days

Method: On-site

Key methods: Interaction, Q&A, group discussion

Author: Huynh Minh Quoc - October 5, 2020

PART A. ENHANCING PRESENTATION SKILLS

• Why is presentation important?

• Differentiating between: Presentation, Report, Evaluation, and Briefing...?

• Serious mistakes when presenting.

• 5 steps to take before presenting

• 3 steps to have during the presentation

• 2 steps to remember after the presentation.

• Presentation methods

• Deduction

• Induction

• Narration

• Refutation, ...

Practice: Participants are divided into groups, choose a team leader, have 5 minutes to discuss, 5 minutes to present, and 5 minutes for other groups to criticize. Depending on the program duration, choose and allocate reasonably by group or all participants.

PART B: ENHANCING COMMUNICATION - CONVEYING SKILLS:

• 5 steps to receive and process information:

• Input reception

• Information analysis, processing

• Transmission, transfer

• Control

• Evaluation, conclusion.

• Understand the audience to communicate with: According to the environment

• Subordinates

• Superiors

• Colleagues

• Outside

• Understand the audience to communicate with: According to the purpose

• Report

• Persuasion, proof

• Explanation

• Announcement

• Analysis, ...

• 4 supreme principles in communication

• Accuracy

• Completeness

• Timeliness

• Punctuality

* Practice: Participants are divided into groups, choose a team leader, each topic has 5 minutes to discuss, 5 minutes to present, and 5 minutes for other groups to criticize. Depending on the program duration, choose and allocate reasonably by group or all participants.

* 15 MINUTES SUMMARY AT THE END OF THE DAY, GRASP KNOWLEDGE RIGHT IN THE CLASS!

Logical thinking skills

Duration: 4.5 hours per topic

or 1 day for both topics. (with reduced practice time)

Format: Onsite

Method: Interaction, Q&A, group discussion

Facilitator: Huynh Minh Quoc – December 28, 2020

I: LOGICAL THINKING:

Part A: Basic logical thinking

1. Differentiating the roles and responsibilities of each level, from employee to CEO
2. What is Logical Thinking? Benefits?
3. Exclusive method: 6D Thinking (6 Levels of Thinking You Need to Know)

Part B: Applying Logical Thinking in Practical Work

1. Exclusive thinking method Double-5WH
2. Fishbone diagram vs. root cause analysis, troubleshooting
3. Logical thinking in planning: (From To Do List to Master To Do List)
4. Logical thinking in task delegation. (Do/ Solve/ Help/ Check/ Lead & Timeline)

II: HORENSO (Applying Logical Thinking)

Part A: What is the Horenso Concept?

Part B: HOKOKU (Reporting)

1. The importance of REPORTING in Japanese companies
2. Common mistakes when reporting
3. Effective reporting method using Logical Thinking

Part C: RENKAKU (Communication)

1. The importance of COMMUNICATION in Japanese companies
2. Common mistakes when communicating
3. Effective communication method using Logical Thinking

Part D: SODAN (Discussion)

1. The importance of DISCUSSION in Japanese companies
2. Common mistakes when working in a group
3. Effective discussion and teamwork method using Logical Thinking

III. PRACTICE, GROUP DISCUSSIONS.

1. Instructors and students select some related examples, issues for students to analyze, discuss, present.
2. Instructors evaluate, comment, guide finding solutions right in class.

* AT THE END OF THE DAY SPEND 15 MINUTES TO SUMMARY, CAPTURE KNOWLEDGE RIGHT IN CLASS! *

Reporting skills

EVALUATION AND UTILIZATION OF MULTIFACETED DATA FOR REPORTING

• Duration: 1 day
• Format: Onsite
• Key methods: Interaction, Q&A, group discussion
• Author: Mr. Huynh Minh Quoc - July 5, 2019, Updated: August 6, 2020

Part I: Report Classification:

1. Individual
2. Departmental
3. Inter-departmental General Report
4. BOD Report
5. Customer Report
6. Report to the Relevant Authorities

Part II: Report Writing Skills

1. Before Writing the Report:

Define the report objectives

Gather information

Select core information

Choose presentation and expression methods

Allocate personnel and resources

Establish a timeline

Analyze, process information

2. Writing the Report:

Ensure focus!

Accuracy, sufficiency, timeliness!

Ensure structure

Monitor progress, evaluate progress

Adjust

3. After Writing the Report:

Ensure report sending/receiving

Monitor, process feedback information

Deadline for receiving feedback, close report

Evaluate the report

EXPLORE, USE REPORTS!

Part III: 4 Common "Fatal" Mistakes When Writing Reports!

1. Misunderstanding the "Boss's" intention.
2. Not knowing how to present effectively.
3. Misrepresentation of facts.
4. Sending out before consensus is reached!

Part IV. PRACTICE, GROUP DISCUSSIONS. (Total 3H)

1. Group exercises with 3 contents: Before writing the report, While writing the report, After writing the report.

* Learners need to choose 1 to 3 TYPES of REAL reports to do. Choose one of the three topics as a practical exercise for the Instructor to guide and apply immediately in class.

2. Group discussion on the 4 common mistakes in report writing. Each group focuses on one topic. Then present, debate, and draw conclusions to avoid.

* AT THE END OF THE DAY, TAKE 15 MINUTES TO SUMMARIZE AND LEARN THE KNOWLEDGE RIGHT IN CLASS! *

Coordination, synchronization and team development skills

• Duration: 01 day.
• Method: On-site
• Key methods: Interaction, Q&A, group discussion
• Author: Huynh Minh Quoc - June 11, 2020

COORDINATION SKILLS (CO-ORDINATION, COLLABORATION): (0,5 day)

Part A: Weaknesses of Vietnamese people in coordination skills

• Personal ego > Team spirit

• Criticism >Encouragement

• Explanation > Resolution

• Short-term benefits > Long-term goals

• Not related to me!

• Not paid to do that job!

• Many masters, many ghosts

Part B: Causes

Part C: Case studies:

Part E: Visual discussion of weaknesses in coordination skills.

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SYNCHRONIZATION SKILLS - LONG-TERM SOLUTION: (0,5 day)

Part A: Routing skills

Part B: Establish rules of the game

Part C: Assess capabilities

Part D: Assign tasks

Part E: Synchronize, synthesize a common timeline

Part F: Seek consensus

Part G: ELIMINATE DIFFERENCES

Part H: Visual exercise on synchronization skills.

* AT THE END OF EACH DAY, SPEND 15 MINUTES SUMMARIZING AND GRASPING KNOWLEDGE RIGHT IN CLASS! *